We ship direct from Japan / Free Shipping On Orders Over $125 We ship direct from Japan / Free Shipping On Orders Over $125


Answers to some our most frequently asked questions

About Us

What Makes Kettl Tea Different?

All of our teas are purchased weekly from the growers and shipped to our Fukuoka, Japan based packaging facility where they are repacked into our own date-stamped oxygen free packaging, cold stored until dispatch, and then air-shipped to our customers directly from Japan.
Buying direct and fulfilling from origin allows us to keep our prices lower - supplying pinnacle-grade tea at reasonable prices, direct to our customers.
We also supply a unique range of tea ware, both contemporary and antique, through our network of artisans in Japan and the USA.
Our company is built on transparency, honesty, and an obsession with quality.

Do you have a store I can visit?

Yes. Our shop is located at 150 Ainslie St, FL 2, Brooklyn, NY 11211. Our Shop carries our full line of teas, teware, and an expanded offering of ceramics and Japanese incense not available on our website.

How can I find out more about your teas?

All of our teas are selected and sourced by us. Each tea comes with a detailed description. Have more detailed questions? Email us at contact@kettl.co and we will be happy to assist you.

About Our Teas

What is the ideal time to steep the tea?

Each tea we sell is unique and the specific steeping duration is included on the package. For general brewing insturctions, check out our brewing page. Generally Speaking, a good staring point for each type of tea is: Green Tea: 45s - 1 minute / Black Tea: brew for 1.5 minutes / Matcha: whisk until a fine foam appears

Is there any caffeine in green tea?

Yes, green tea (and any other tea derived from the Camellia Sinensis plant) naturally contains caffeine. Each tea is unique and caffeine levels may will vary depending on how the tea was grown, the cultivar used and how the leaf was processed. Generally, sencha, gyokuro, matcha, and black tea are moderate to high in caffeine. Roasted green teas such as houjicha skew towards the lower end of the spectrum. Our advice is if your are sensitive to caffeine, try a new tea earlier in the day to see how it affects you.

What is the difference between green, black and oolong tea?

Green, black and oolong tea are all derived from the same plant Camellia Sinensis but their difference lies in cultivation, harvesting technique, and manufacturing processes. Generally green teas undergo no oxidation after the leaf is picked, oolong is oxidized along a spectrum and black tea is fully or near fully oxidized.

Is matcha a type of green tea?

Matcha is 100% green tea that has been shade grown and stone milled.

Loose leaf vs tea bag: which one is better?

We are supporters of great quality leaf and our loose leaf teas are a testament to that - but so are our bagged teas. For us, tea bag get a bad wrap because historically the leaf inside has been very low quality. But it remains that the tea bag itself is great deign. We wanted to change that so we source pinnacle grade tea, cut the leaf lightly smaller to allow it extract fully, and then pack that leaf is a high quality mesh pyramid tea bag. Problem solved - great leaf tea wherever your travels take you.

How many times I can brew my tea?

Generally, Japanese loose leaf teas can be successfully brewed twice with some offering multiple steeps beyond that. With tea bags, it tends to be the same - two steeps with a third possibly but it certainly be light.

Do you stock any caffeine free tea?

We do: our Nagano Soba Cha and Soba Cha Tea Bags are 100% free of caffeine (and gluten).

How many tea cups can I drink per day?

Each person is different and their limits will be too. We suggest being sensible with your consumption. While there is no limit to how much tea one person can consume, it is best to start with a few cups a day and see how you feel before increasing your daily dosage. We at Kettl drink upwards of ten cups a day - and we feel great! Just a note regarding green tea, We always suggest avoiding consuming it on an empty stomach.

Can I drink green tea if I am pregnant?

That is a great question for your OBGYN!

Can children drink green tea?

We'll leave that up to parent. I drank tea as a child and many children in Japan drink tea at school and in the home. Houjicha and Soba cha are on the mild side.

What is the ideal water temperature for Japanese tea?

We suggest following the guidelines printed on our teas. Each tea is unique and requires its own brewing methods. Rough rule of thumb is: Sencha 175F/80C, Matcha 175F/80C, Gyokuro 130F / 55C, Houjicha 200F / 95C, Oolong 195F / 90C, Black Tea 208F / 99C

Why there is such a wide range of prices for Japanese green tea?

The price of tea is very stable in Japan's domestic market and agreed upon grading systems keep teas from wildly fluctuating or tea prices not being reflective of quality. While Japan produces some of the highest quality tea on the planet, they also understand differing markets and produce tea accordingly. We are proud to have some of Japan's most highly regarded teas including exclusive, small lot offerings. Even to the untrained palate, these teas are singular and provide a level of refined enjoyment unmatched anywhere. We are also to offer a delicious lineup of teas priced to be enjoyed daily and in abundance.

Can green tea help me lose weight?

We've seen data and it looks unclear at best. We'd prefer you drink for enjoyment and the notable anti-inflammatory benefits green tea provides.

Can I drink green tea before bed time?

All green tea contains some level of caffeine which can postpone or disrupt healthy sleep. Each person is different so if you are sensitive to caffeine, use caution. If you are sensitive, we recommend our Soba Cha which is 100% free of caffeine and houjicha which is significantly lower in caffeine.

I am new to the world of Japanese tea. What tea would you recommend?

We recommend Uji Genmaimatcha, Jou Yanagi Houjicha, Kukicha, Shinme Matcha, and Soba Cha for people just getting into Japanese tea.

What are all the different names you give to your teas?

We name our teas using a variety of criteria. Some are named after the tea plant cultivar (Asatuyu sencha for example), some are named after the region in which the tea comes from (Uji no Sato Sencha) and some are named for the feeling they invoke (Kawa Akari Oolong - meaning "the sunlight shimmering off the river".

How I should store my tea?

Japanese tea is sensitive to light, heat, moisture and air. Keep the tea in the fridge before opening then store in a cool place in an airtight, light proof container.

Single varietal? What does it mean?

The tea plant, like wine grapes, has cultivars that provide unique flavors aromas and colors. Single cultivar or single varietal refers to a tea that is 100% one cultivar and has not been blended with any other cultivars. These teas are exciting as they reveal a glimpse of one plants singular characteristics.

Are your teas organic?

While the majority of our teas are not certified organic our growers following responsible farmer practices and each tea we carry is third party tested for pesticides, heavy metals, and radiological contamination. Both the flavor and safety are our products are of paramount importance.

Shipping and Returns

Where are you shipping your tea from?

We ship our online orders direct from our office in Fukuoka, Japan

What shipping options do you offer?

We currently ship using Japan post E-Packet - which is our least expensive option and Japan Post EMS Express. E-Packet provides tracking and is generally delivered to most countries within 10-14 days. Our EMS express method arrives in 3-5 days.

What is the shipping cost?

Our E-Packet Shipping is a flat rate of $9.99. Orders over $124.99 ship free with E-Packet. EMS Express starts at $20 and goes up from there.

Where can I return the tea if I am not satisfied?

You can direct inquiries to contact@kettl.co. Please visit our terms and conditions page for more information.