Orders are processed generally within 1 - 3 business days of receipt, from our warehouse, and Orders will ship out once processed. During sales and promotional periods, Orders may take an additional 1–3 days to process. As a general rule, Orders placed after 4 p.m. EST Monday through Friday will begin processing the following business day. Orders placed on the weekend will begin processing starting on the following Monday, unless Monday is a holiday, at which point the applicable Orders will begin processing on Tuesday.

All international buyers are responsible for any applicable import duties or taxes. 

For full shipping policy, please see our Terms and Conditions.

Mexico Distribution /  Distribución México

We are excited to work exclusively with the team at Fenn Apartamento to service all customers based in Mexico. Kettl is not able to fulfill and ship any orders going to Mexico directly. With this partnership, customers in Mexico can order a wide array of Kettl items, including our teas, ceramics, and tea tools, directly from Fenn, without import duties or taxes. For any inquiries about Kettl products in Mexico, please contact hola@fennapartamento.com.

Debido a que en Kettl no podemos cumplir con ningún pedido que vaya directamente a México, estamos encantados de asociarnos exclusivamente con el equipo de Fenn Apartamento para atender a todos los clientes con sede en toda la República Mexicana. Con esta asociación, nuestros clientes en México pueden pedir una amplia gama de artículos Kettl, incluidos nuestros tés, cerámicas y utensilios para té, directamente a Fenn, sin derechos ni impuestos de importación. Para cualquier consulta sobre los productos Kettl en México, por favor contacta a hola@fennapartamento.com.